Refund Policy
Please Note: Refunds, returns, or replacements are available if your order does not arrive, arrives damaged, or is defective. To process a claim, we require photos as evidence of the issue. Refunds or returns due to a change of mind will not be accepted, except where required by applicable consumer protection laws.
It is the customer’s responsibility to provide a correct and complete shipping address.
We are not responsible for delivery issues caused by incorrect address information provided by the customer.
Returns
Return Period: You will have a period of 7 days from the receipt of the item at its final destination to request a return.
Product Conditions: The product must be unopened and in its original packaging.
Shipping Costs: The shipping costs associated with the return will be borne by the customer.
If your return is accepted, we’ll send you instructions on how and where to send your
package. Items sent back to us without first requesting a return will not be accepted.
Once the returned product arrives at our warehouse, it will be inspected to ensure it is intact and in perfect condition. Only after confirming this, will we proceed with the refund.
You can always contact us for any return questions at mervtradestore@gmail.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at mervtradestore@gmail.com
Thank you for your understanding and for choosing Mervtrade.
